Privacy policy

The Lost Dogs’ Home is committed to protecting your privacy in accordance with our obligations under the Privacy Act 1988 (Cth).

Who do we collect personal information from?

We collect personal information from a variety of individual who interact with us, for example:


• animal owners, adopters and re-claimers, and their secondary contacts,

• customers who buy products from our store,

• clients of our private veterinary clinic,
• donors and supporters,
• staff and volunteers, and

• employees of our partners who help us deliver our services.

What personal information do we collect?

We collect personal information that assists us to identify the individuals we are interacting with. This information commonly includes:


• names,

• age,

• physical and/or email addresses,

• telephone numbers, and

• identification documents, such as a driver’s licence.

Occasionally, we may collect sensitive information. This most commonly occurs if you are seeking to adopt an animal so we can match you with the right animal. We may collect the following sensitive information:


• health or disability information.

How do we collect your personal information?

In most instances, we collect personal information directly from the individual, for example, as part of a registration or subscription process, in connection with content submissions or fundraising activities, and in our customer service area, private veterinary clinic and other transactional areas.
Sometimes it will be impracticable or unreasonable to collect your personal information directly from you. Where this is the case, we will seek to obtain your personal information from a third party in accordance with the Privacy Act and other applicable laws.

The Lost Dogs’ Home is committed to protecting your privacy in accordance with our obligations under the Privacy Act 1988 (Cth).

Who do we collect personal information from?

We collect personal information from a variety of individual who interact with us, for example:


• animal owners, adopters and re-claimers, and their secondary contacts,

• customers who buy products from our store,

• clients of our private veterinary clinic,
• donors and supporters,
• staff and volunteers, and

• employees of our partners who help us deliver our services.

What personal information do we collect?

We collect personal information that assists us to identify the individuals we are interacting with. This information commonly includes:


• names,

• age,

• physical and/or email addresses,

• telephone numbers, and

• identification documents, such as a driver’s licence.

Occasionally, we may collect sensitive information. This most commonly occurs if you are seeking to adopt an animal so we can match you with the right animal. We may collect the following sensitive information:


• health or disability information.

How do we collect your personal information?

In most instances, we collect personal information directly from the individual, for example, as part of a registration or subscription process, in connection with content submissions or fundraising activities, and in our customer service area, private veterinary clinic and other transactional areas.
Sometimes it will be impracticable or unreasonable to collect your personal information directly from you. Where this is the case, we will seek to obtain your personal information from a third party in accordance with the Privacy Act and other applicable laws.

Why do we collect your personal information?

We collect, maintain and use personal information for the purpose of undertaking our functions. These include:


• animal welfare and management,

• customer service,

• veterinary services,

• educational,

• community engagement, and

• fundraising operations.

We may also collect your personal information where we are required to by law (e.g., to administer pet registrations on behalf of local municipal authorities under the Domestic Animals Act).

Who may we share your personal information with?

We will not disclose your personal information to another entity unless it is necessary for us to undertake the above functions, or you have provided your consent, or we are authorised or required to do so by law.

We work with local municipal authorities as part of our animal welfare functions and disclose some information to local municipal authorities as part of performing these functions. This usually involves sharing information such as your name, address, contact details and pet details, but may include other information we hold.

We use Sheltermate as part of our animal welfare functions. Sheltermate is operated by Shelterbuddy. Shelterbuddy stores all information in Sheltermate in Australia and keeps back-ups of this information in US. You can find out more information about Shelterbuddy on their website.

We collect, maintain and use personal information for the purpose of undertaking our functions. These include:


• animal welfare and management,

• customer service,

• veterinary services,

• educational,

• community engagement, and

• fundraising operations.

We may also collect your personal information where we are required to by law (e.g., to administer pet registrations on behalf of local municipal authorities under the Domestic Animals Act).

Who may we share your personal information with?

We will not disclose your personal information to another entity unless it is necessary for us to undertake the above functions, or you have provided your consent, or we are authorised or required to do so by law.

We work with local municipal authorities as part of our animal welfare functions and disclose some information to local municipal authorities as part of performing these functions. This usually involves sharing information such as your name, address, contact details and pet details, but may include other information we hold.

We use Sheltermate as part of our animal welfare functions. Sheltermate is operated by Shelterbuddy. Shelterbuddy stores all information in Sheltermate in Australia and keeps back-ups of this information in US. You can find out more information about Shelterbuddy on their website.